Just when everyone thought AI was the magic word to excuse bad margins, HRH Next Services walked into the concall saying, “Margins dipped, but relax — it’s all for the future.” Yes, depreciation spiked, EBITDA blinked, and costs ballooned — but fear not, because AINA has entered the chat.
This wasn’t a boring BPO concall. It was part TED Talk, part AI evangelism, and part “trust us, FY27 will be beautiful.” Management sounded confident, investors sounded curious, and Swiggy sounded… very important.
The real story isn’t just growth — it’s whether HRH is quietly transforming from a vernacular call center into a regional-language AI platform… or just rebranding PowerPoints with buzzwords.
Stick around — the AI talk gets spicy, the Swiggy risk gets addressed, and the margin math gets creative later.
2. At a Glance
Revenue up ~11% (₹3 cr): Growth arrived, but didn’t bring margins along.
EBITDA down ~1%: AI dreams are expensive before they get profitable.
PAT marginally lower YoY: Depreciation and servers ate the celebration cake.
Employee cost ~50% of revenue: AI assists humans, doesn’t fire them (yet).
Swiggy ~40% of revenue: One client, many processes, mild concentration anxiety.
3. Management’s Key Commentary
“We are one of the only listed SME companies operating in vernacular BPO.” (Translation: Niche enough to stand out, small enough to dodge giants… for now.) 😏
“We speak 11+ languages and mirror human empathy through AI.” (AINA sounds poetic — let’s see the P&L version.)
“EBITDA declined due to AI investments; profitability will improve in H2.” (Classic ‘trust us bro’ phase of tech capex.)
“AI will not reduce manpower; it will increase throughput per agent by 20–25%.” (No layoffs promised — productivity sermons delivered.)
